SMS Messaging Policy

1. Overview

Prolific Ink uses SMS (text message) technology to send automated client communications, including appointment reminders, booking confirmations, deposit notifications, and account updates. This policy outlines our SMS practices, compliance standards, and your rights as a message recipient.

2. Consent & Opt-In

Express Written Consent: We obtain your express written consent before sending any SMS messages. By checking the consent box on our website, you explicitly authorize Prolific Ink to send you text messages to the phone number you provide.

Voluntary: Opting in is completely voluntary and not a requirement to use our services.

Not a Condition of Purchase: Your consent to receive SMS is not required as a condition of purchase or service.

Confirmation: You will receive a confirmation message when you opt in, which includes opt-out instructions.

3. Message Types & Frequency

Client Communication Messages:

• Appointment reminders
• Booking confirmations
• Deposit and payment notifications
• Service updates and account alerts

Sample Message:

Message Frequency: Message frequency varies based on your appointments and account activity. You may receive up to 4 messages per month. You can opt out at any time by replying STOP.

4. Opt-Out & Unsubscribe

You can opt out of SMS messages at any time by:

• Replying STOP to any SMS message from Prolific Ink
• Contacting us at support@prolificink.com or (626) 625-1066

We will honor your opt-out request immediately. You will not receive further SMS messages after opting out. Reply HELP at any time for support information.

5. Data & Rates

Standard message and data rates may apply to SMS messages you receive from Prolific Ink. Rates depend on your wireless carrier and plan. Prolific Ink is not responsible for carrier charges.

6. TCPA Compliance

Prolific Ink fully complies with the Telephone Consumer Protection Act (TCPA) and all federal and state telecommunications regulations.

• Obtain prior express written consent before sending SMS
• Maintain an internal do-not-contact list
• Honor opt-out requests immediately
• Provide clear identification in every message
• Include opt-out instructions in every message
• Do not send messages between 9 PM and 8 AM recipient's local time
• Maintain accurate records of consent

7. A2P Compliance

Prolific Ink operates as a registered A2P (Application-to-Person) sender and complies with all carrier guidelines and industry standards, including CTIA guidelines, carrier network requirements, and sender authentication and verification standards.

8. Support

Reply HELP to any message for support. You will receive information about our SMS service and how to manage your preferences.

Prolific Ink
2203 E Alaska St, West Covina, CA 91791
Email: support@prolificink.com
Phone: (626) 625-1066
Hours: Monday–Friday, 9 AM – 5 PM PT

9. Changes to This Policy

We may update this SMS Messaging Policy from time to time. We will notify you of significant changes via SMS or email.