Privacy Policy

1. Introduction

Prolific Ink ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, applications, and SMS messaging services.

2. Information We Collect

Personal Information

• Phone number (for SMS opt-in)
• Email address
• Name
• Business information
• Account credentials

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies

SMS Data

When you opt in to receive SMS messages from Prolific Ink, we collect and process your phone number and message engagement data (delivery, open, click status).

3. How We Use Your Information

• Providing and maintaining our services
• Sending SMS messages (only with your consent)
• Analyzing usage and improving our platform
• Responding to your inquiries
• Complying with legal obligations
• Fraud prevention and security

4. SMS Messaging & Opt-In/Opt-Out

Consent: By opting in to receive SMS messages from Prolific Ink, you explicitly consent to receive text messages at the phone number you provide. Your consent is voluntary and not a condition of using our services.

Message Frequency: Message frequency varies based on your appointments and account activity. You may receive up to 4 messages per month. Standard message and data rates may apply.

Opt-Out: You can opt out of SMS messages at any time by:

• Replying "STOP" to any SMS message from Prolific Ink
• Contacting us directly at support@prolificink.com

We will honor your opt-out request immediately. You will not receive SMS messages after opting out.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal requirements.

7. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations (e.g., SMS delivery carriers)
• Legal authorities when required by law
• Business partners only with your explicit consent

8. Your Rights

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability (where applicable)

9. TCPA Compliance

Prolific Ink complies with the Telephone Consumer Protection Act (TCPA) and all applicable telecommunications regulations. We:

• Obtain prior express written consent before sending SMS
• Maintain an internal do-not-contact list
• Provide clear opt-out instructions in every message
• Honor opt-out requests immediately
• Do not send messages outside permitted hours

10. Contact Us

Prolific Ink
2203 E Alaska St, West Covina, CA 91791
Email: support@prolificink.com
Phone: (626) 625-1066

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting a notice on our website.